Finding out what your clients really think about you can lead to fascinating insights, which can help you shape your services for better success.
Client Questionnaire Development and Analysis
If you want to know how your clients perceive your offering, we can design a postal and email questionnaire specifically for your organisation. As part of the service, we will also analyse the results and consolidate them into a report.
We will create an email version of the questionnaire (which includes a month subscription of Smart Survey) and produce a print version.
Due to GDPR regulations, we would ask you to send the emails and the printed versions out to your clients. We then analyse the responses and produce a report with key insights and recommendations based on all the feedback.
The fee includes up to:
• Development of the cover letter / email
• Design and development of the questionnaire
• Analysis of up to 75 written responses
• Analysis of up to 250 online responses
• Conducting and analysing 10 follow up telephone calls in more depth with clients